The title got your attention, and the topic may annoy people.
We’ve spent so much time talking about “shop local” and “buy small.” There are even weekends dedicated to that – the Saturday after Black Friday, for instance.
In many cases, I’m all for it. I’d much rather spend my hard-earned dollars on a local artisan making a terrific product than at a big, anonymous box store.
However, there are also artisans and small businesses who create great products all over the country and all over the world. I like to support them by purchasing their products when I can. That does not negate the local businesses. I can buy from both.
With the re-opening, sometimes shopping local is even less of a smart choice. While my state mandates that local businesses must require customers to wear a mask to enter, it’s rarely enforced. One of the local businesses I supported during stay-at-home is allowing people in without the required masks. They SAY they want customers masked; but when I was in there last week, customers walked in wearing the mask, then slid it down to their neck and got right up close and personal with employees and didn’t social distance.
I call them the Sliding Mask Skanks.
I’ve shopped a good deal at this business since I moved here ten years ago; won’t be going back any time soon, since I don’t feel they are protecting either their employees or their customers. I was uncomfortable, angry, and felt unsafe. I bought much less than I planned, because all I wanted to do was get away from the Sliding Mask Skanks before one of them contaminated me. I considered putting everything back and walking out without buying anything, but that would have put me at more risk that simply checking out with what I had.
Another local business, offering the same type of product “strongly encourages” masks, but does not require them. So I’m not shopping there.
Meanwhile, a local business in the same line of work about forty minutes away not only requires the mask, but takes the temperature of customers before allowing them in.
I’ll drive the forty minutes and shop there instead.
Too many businesses are not enforcing the mask rule, are not protecting either customers or employees, because they’d rather get a few bucks out of the Covidiots, especially if they’re tourists, then build a sustainable future in the community by refusing them entrance. Or making them leave when they take off the mask.
These businesses have not yet figured out that when everybody’s dead, there’s no one to buy their products.
I don’t intend to be one of the casualties.
There are other local businesses that are letting the guidelines slide, while claiming they are following them. Not shopping there. I’ll hunt down individual artisans and order from them instead (and ask that they not ship via UPS, since UPS has now lost three packages in the past month. Again, not acceptable).
I’m keeping track of the businesses that aren’t protecting employees and customers. I will think long and hard when there is a vaccine and there is treatment and it’s “safe” to go out and about like we used to – do I really want to give my money to a place that didn’t look after their people, but were willing to put their lives at risk during the phased re-opening? Do companies that were willing to put lives at risk in such a reckless manner deserve my money?
If I have another option, I will use it.
Even if it’s not local.
As a writer and remote worker, I have clients spread out all over the country and the world. With remote teams stationed wherever they’re stationed, “local” has a more individual meaning.
I might be working for a company that has a distributed remote work force. However, the money I earn from that company benefits my local community when I go out and spend it.
Except for those companies who are not following guidelines and protocols. I’ll skip spending my money there and put it to companies who ARE looking after both employees and customers.
If there’s a product I want/need from a local business and they’re letting Covidiots in without masks, potentially infecting employees and customers, potentially creating a hotspot, I’m not shopping there. If I can get the same product, also from a small business, that’s in a different location, and they are shipping and following safety guidelines, that’s where I’ll put my money.
What if they’re not actually following them? What if they are doing what local businesses are doing here, which is posting that they are following guidelines, but not actually doing it? How can I possible know if I’m not right there?
Anything that enters the house goes through disinfectant protocols and is sanitized and/or quarantined. Whether it’s local or delivered. However, if it’s delivered, I have not been in contact range of the reckless Covidiots dancing around with unenforced protocols, and I have a much smaller chance of getting infected.
So I’ll order from a small business that’s somewhere else. And NOT spend my money locally, where I KNOW they are disregarding safety protocols. They haven’t earned the right to my money. I buy from a different locale.
“Local” has become more complex.
Remote workers are fantastic for their local economies. If I’m living where I want, happy where I am and working remotely, earning a fair living from that remote job (which I sure wouldn’t be earning in-person locally), and I spend that money on property, gas, food, and at local businesses who earn my trust – that serves the local economy.
But I am paying attention. I do not “owe” it to local businesses to spend my money there if they are not doing everything in their power to protect the health and safety of both their employees and their customers. But especially their employees, who have to deal with germy strangers coming in and out all day.
I “owe” the health and safety of my family and my community at large to spend my money in businesses that I believe operate with ethics and integrity. There are plenty of businesses owned by people whose values are far removed from mine. I do not “owe” it to them to spend my money there. They do not “owe” it to me to hire me to write for them (I’d refuse the gig anyway).
That is one of the marketing spins during this phased re-opening that hits me as a red flag – chambers of commerce and business associations telling the public they “owe” their patronage to businesses in the area simply because they are in the area.
If the business earns my trust and treats employees and customers with integrity, I’m happy to spend money there (provided their product meets my needs). If they don’t earn my trust and don’t treat employees and customers with integrity, or stop doing so, I do not owe them anything.
This is something marketing people need to discuss with their clients as they plan and implement re-opening campaigns to engage and enlarge their audience/customer base. Customers don’t “owe” you their patronage. You have to earn it. You have to stand out and give customers reasons to want to engage with you, to want to spend their money on your product or service, rather than one someone else’s.
Health and safety concerns have added another layer to that equation. It’s not two-dimensional anymore, but multi-dimensional. It’s interesting, frustrating, and sometimes disappointing to see which businesses step up, and which ones fail.
How are businesses in your area handling things? Any surprises? Disappointments? How do you feel about the local marketing? How would you advise these companies differently?