Last week, I talked about the research for prospects.
I’ve gotten several emails asking me how I do that.
The first step is to read the company website. What does it look like? What can you read between the lines? Does it sound like marketspeak? Is it clean? Userfriendly?
I had a meeting a few weeks ago with a potential client. I read through the website. I still had absolutely no idea what their business purpose entailed.
In the meeting, when I asked about goals, target markets, vision — I couldn’t get any answers.
That was a less successful research/prospect experience!
Most of the time, you get a sense, from the website, about the company’s vision and their overall tone. My next step is to check out the typical social media sites: Facebook, Twitter, Instagram, Tumblr. Sometimes, if relevant, Reddit or Medium or Ello or The Dots (for international clients).
From the social media sites, I get a sense of the conversational tone (if there is one) and of the level of interaction.
I also look for articles about the company and press releases for the company. I look for reviews of the company and its performance. I go through my contacts to see if there’s anyone I know who knows someone there and can give me information, either positive or negative. Word of mouth is always more interesting than something online! Small details come out in a conversation that wouldn’t make it to the page.
AFTER I’ve done all of that, then I go back to the website and look at the executive roster to see to whom I should send me LOI.
Some companies make it difficult.
I don’t blame anyone for not posting a photo. We are far too flippant about smearing our images all over the place. There are plenty of jobs where no one needs to know what you look like. It’s doesn’t make it friendlier and more personal, in my opinion. It needs to be a personal, individual choice, not a demand of the company.
However, I would like either a staff directory or an executive roster. Individual contact information is also helpful, even if it’s a catch-all email address for the department that’s sorted by an assistant.
When there’s no easily available information, that sends up a red flag for me.
Once I find out the right person for what I want to pitch, then I research the individual. Do we have any common interests that are relevant to what I’m pitching? What kind of tone does that person have in public communications?
I have a basic template of my skills, and then I tweak it to individualize it for each person I contact. Because I have an unusual, varied background in the arts, I have to point out how and why that’s an asset in business. I’m there to make their business lives easier and grow their audience, not become one more thing on a To-Do list. “This is why I’m excited by your company, and this is why I think we’d be a good match” is the approach I use.
I keep the tone friendly, professional, positive. It is an invitation to start a conversation. It is not a demand. It may be the wrong time or the wrong fit.
The length of time it takes to get a response, and the tone of the response give you more information as to whether it’s a prospect worth pursuing.
Each experience will be different, and that’s what’s wonderful about it.
I learn something from every LOI. Even the ones that don’t wind up as clients. It’s always worth the time and effort of research and writing the letter.
How do you research your prospects?