Ink-Dipped Advice

Ink-Dipped Advice: Social Media Expansion

Social media is a great tool as long as you use it rather than it using you. But that’s a different conversation!

We’re so used to Facebook and Twitter that we forget there are other types of social media out there, and perhaps some of them might be a better platform for your work.

I have grown increasingly frustrated with Facebook lately. I don’t know which will happen first — that they decide I did something against their ever-changing policy, which is set up to hurt small businesses and individual authors in favor of mega corporations — or that I get so frustrated I delete my account and all my pages.

I spend too much time on Twitter, but I use Twitter for different things. Most of my political activism is via Twitter — when I’m not writing or in the offices working with my duly elected officials on many levels. Some of them appreciate it. Some of them are sick of me. Too bad for them.

But I also use Twitter to hang out and explore other interests and connect with people in arts of all disciplines, and all over the world. Many more conversations and inspirations begun on Twitter have translated well to actual life than on Facebook.

I’ve also landed some of my highest paid gigs on Twitter — and many of them have been BECAUSE I’m socially and politically active. So when someone tells you that standing up for what you believe in on Twitter will kill your chances for a job, tell them where to stuff it. If a job doesn’t want you  because you take your responsibilities as a citizen, as part of the social contract, seriously — it’s not a place you want to work.

In any case, I’ve been exploring other social media platforms, and I’m sharing what I’m learning. I use “learning” because it is and will be an on-going process.

In addition to my own social media needs, I often handle social media platforms for my freelance clients (I’m about to expand my social media package). I often try out the platform myself and then can recommend or not to a client.

This is by no means a complete list, and, as I explore new/other social media platforms, I will add them in future posts.

Linked In — I hate it. I’ve used it to track down a few people, but for my own use, it doesn’t work.

Alignable — I work on it for one of my freelance clients. I don’t think we utilize its full value. I like the idea of connecting with local businesses and recommending each other — I don’t know how effectively we’re putting it into practice. I do not have my own account on them yet, and may not.

Instagram — some of my more visually-based clients use it and like it. I don’t personally use it, because I don’t yet have a plan where it’s worth it for me. Also, it’s too tied in to Facebook for my taste. It’s only done via a phone app, and I resent being forced to interact that way, without the option for computer use.

Tumblr — I’m still getting the hang of it. I use it personally, and am starting to like it more. I use it for several clients. They feel they “should” be on it; none of them are in love with it.

Ello — I love it, for me personally. I love being around creatives who are working on their crafts. I don’t see it as a marketing platform; I see it more as we’re inspiring each other and learning from each other. It’s a relief after all the ad-centric stuff that’s going on.

Vero — I’ve had so much trouble with this platform, I’m ready to give up on it. I’d heard good things about it. But if I have trouble, my clients who are less tech-savvy than I am won’t be able to do it. I also resent I can only do it from my phone. I don’t want to live my whole life via apps. Their support people have been as nice as can be, but it’s going on a week and the problem isn’t solved yet. And the problem is basic sign-up.  Not impressed.

Triberr — just signed up. It looks interesting. I have discovered some blogs I like a lot that I might not have otherwise found. I hope I will be able to make actual connections, and it’s not just about clicking and moving a post on.

I’m about to experiment with Mix (which used to be StumbleUpon), About. me and Fuel My Blog. I had several questions for the last on that list, and have not yet heard back, so we’ll see.

As far as online portfolios, I like Contently, but that’s different than social media. I will probably do a separate post about that down the road.

I will report back when I have something worthwhile to say.

I hope you’re all taking the Labor Holiday — you’re earning it!

 

Ink-Dipped Advice: Time Myths

We’ve all done it. We’ve heard it.

“I don’t have t-i-i-i-me!”

I tell my writing students that there’s no such thing as “no time” to write. There’s writing. There’s not writing. Make your choice. Anyone who chooses writing is welcome in my class. Anyone who uses the No Time Whine needs to get the hell out.

There’s a big difference between not having time and mis-managing your time.

We all have 24 hours in our day. How we choose to use them defines us.

In this splintering economy, where the people who are supposed to represent us are, instead, trying to turn us into serfs in their feudal society, there are issues. Many of us have to work multiple jobs without benefits to keep a roof over our heads, and those of our families.

Yet we still write.

We’re tired. We get up earlier or stay up later. But we get it done. We prioritize the writing. We set boundaries and hold them. We refuse to be manipulated. Even more important, we take responsibility and refuse to use others as our excuse not to write.

Whenever I hear the “ha, ha, ha, my (wife/husband/spous/partner) won’t LET me . . .” my hackles rise. Are you or are you not an adult? Why does another person LET you do or not do something? Are you in an abusive situation? Do you need help getting out? If not, why are you turning over responsibility for your life and your decisions to someone else? Blaming them, in effect, for you not following your dreams?

I lose respect for those individuals.

Time management means being aware of time constraints and working within them.

For instance, I was on site with a client recently. Client asked, “How long are you here today?”

“Two more hours.”

“We need to do x, y, z today.”

“Okay, but I need to leave on time. I have other commitments.”

Ten minutes before my departure time, we hadn’t started. Something that would take us several hours. Now, in those two hours, I’d knocked out several small projects that I could have done my next time there. These were things that didn’t take much time, so I could wind them up whenever this other person needed my help. Which didn’t happen.

That is poor time management, on the part of the person who wanted my help.

Not my problem anymore.

I’ve had the same client state, five minutes before leaving time, or as I was gathering my stuff, that we had to do x, y, z “right now.” If it was something actually essential, and I wasn’t on my way to another client, I have stayed. But often, it’s not, so I say, “I’ll have to do that first thing next time I come in. I have to leave now.”

There’s an old saying, “Disorganization on your part does not constitute an emergency on my part.” I find that very useful.

Yes, it means cutting other things out. Less television, less time spent on the phone, on the screen, on social media. Complete days where I disconnect. Saying “no” when people want me to put their agendas before my writing.

That doesn’t mean I don’t take time off or mess about to relieve stress and have fun. It means I make choices rather than letting time slip away. I limit procrastination. I manage deadlines, and I spread work out so I’m not frantic and exhausted at the end.

Although I’m always frantic and exhausted at the end of a book, even when I’ve managed my time well. It’s just part of the book process for me. Hopefully, it’s better for you.

Within the writing, I’m juggling multiple projects. Have to, or I couldn’t keep a roof over my head.

So how do I prioritize the projects I juggle?

With the fiction and plays, it’s about getting my first 1-2K done first thing in the morning on what I call my “Primary Project.” The rest of the day is spent moving between other projects, organized by deadline and money.

He who pays most with the tightest deadline gets first attention.

He who nags when I’m well within deadline gets bumped to the bottom of the list.

The stronger my boundaries, the better gigs I land, the better matches I have with new clients, the better my work, and the happier we all are.

Time can be bent and stretched. It can be expanded or contracted. But when it’s disrespected, it will work against you, not with you. Time can be your best friend or worst enemy.

You get to choose which. And face the consequences.

Ink-Dipped Advice: Don’t Settle! Multiple Skills Deserve Higher Pay

 

In local job listings, I’ve noticed an infuriating trend: ads for part-time jobs, without benefits, that expect the employee to be the receptionist, the bookkeeper, the marketing/communications director, and the general administrative assistant. They want computer skills, graphic design skills, web development skills, photography/social media skills, writing skills, customer service skills, and accounting/QuickBooks capacity. For minimum wage.

No.

I touched on this in an earlier post.

Value your skills. Research each of these skills. What is the range of pay in your area for this type of work?  Graphic design usually starts around $60/hour. Basic bookkeeping is anywhere from $35 and up. Web development/IT skills range anywhere from $85 to $150, marketing writing can be anywhere from $35 to over $100, photography is usually close to $100.

So when someone posts an ad asking for ALL those skills, figure out how much that person should offer. Figure out what to ask.

Some places post all of this in the ad with the lowest allowed hourly minimum wage.

Skip them, unless you’re in a position to need interim dollars to keep a roof over your head.

Some listings will have percentages of time they believe each task takes up: 20% bookkeeping, 40% receptionist, 30% marketing, etc.

First of all, make sure it adds up to 100, and not some higher number. Because if  it’s more than 100, they need more than a bookkeeper.

Second, figure out how much the job should actually pay for all those skills. In a 40 hour work week, how many hours does each percentage break down? How much should each of those skills be paid? That’s your baseline figure for the bottom of the rate.

If these percentages and the ad have been written by a so-called “HR” person in the company, it’s not going to be accurate. The person with whom you’re working most directly will have the real knowledge.

If the ad does not list how much a chunk each skill is projected to take (because it’s never going to be accurate. Human beings works at different rates; business ebbs and flows), ask. 

If the money doesn’t align with what you want and should be paid for the multitude of skills, move on.

But I’m a freelancer, you say. Why would I even read these ads?

First, because it’s always good to see what employers think they can get away with. There’s a hue and cry that there are so many jobs out there that “can’t” be filled. That’s simply not true. Employers don’t want to pay for the skills employees have honed over the years, and they don’t want to pay people to do what they’re good at. They’d rather pay poorly for people who can do one thing decently and six things poorly than hire more than one person to do what they do well. Or pay one multi-skilled person fairly and give benefits.

They claim they “can’t.” The reality is that they won’t. There’s a difference. If they broke the job down appropriately and paid fairly, the business would prosper. But they are stuck in poverty consciousness and that’s what they extend to their workers, and it spirals downwards. It infects a region like a monetary cancer.

Because businesses talk to each other, at networking events, at dinners, during golf games. If one guy gets away with paying crap for a job encompassing 16 different skills that are usually paid at market rate, all his friends will do the same. 

And the cancer spreads.

Second, as a freelancer, if you find the company interesting and exciting, it is sometimes worth it to approach them with a proposal to work as an independent contractor or consultant.  Point out how your skill will earn them money if they hire you in as a freelancer, rather than unrealistically bundling it into an general assistant job.

They’re not paying benefits anyway. It doesn’t hurt them.

Don’t work for minimum wage; charge your rate.  Hold your boundaries — you are not an employee. Maybe you’ll do some hours on site; maybe it’s remote. Spell it all out in your contract. You are paid for meetings. You know I believe on being paid for phone time. If they insist you are on site, travel time counts.

You have to be better at what you do than anyone they have on staff — but not only is it a better situation for both of you, but, by doing well, you are teaching the employers that freelancers with specific skills are worth the money.

Those of you who know me know that I don’t “niche.” I have areas of specialized knowledge, and I can learn about anything else that interest me quickly in order to write about it. But I consider myself a Renaissance Writer (not a Generalist). 

So why am I against listings for a variety of skills?

Because it’s about not paying a fair day’s pay for a fair day’s work. It’s about getting as much as possible for crap wages.

Most jobs with such listings aren’t worth courting as an independent contractor or consultant. But, every once in awhile, some of them are. Once in awhile, you find a small business that is committed to walking a positive talk. That is a case where they might not be able to pay much; but they are willing to pay fairly. They will temper what they ask for to the bounds of the budget. They want to be treated fairly, so they treat others fairly.

These businesses usually grow. It’s exciting to be a part of that growth. Finding the one business that is worth working with counters the 250 crap ads you combed through, looking for that one.

Value your skills. Know your value. Study the market. Craft your pitch. Create partnerships and working relationships that work for everyone.

Ink-Dipped Advice: Tired Brain

image by super-mapio via pixabay.com

We all suffer from “tired brain” at times. When it’s possible, take a few hours or even a few days off to refresh the creative well.

But sometimes, we suffer “tired brain” with an immovable deadline. Your choices are to suck it up and deal or default and lose the gig. The third choice is to push yourself in the wrong way and still screw it up.

I prefer Option 1.

I’m sick and tired (of being sick and tired, but that’s a different conversation) of being told how much I should sleep, and having people flake out on something because they’re sleeping.

Hon, the first time I slept regularly for more than four hours a night was well after I moved out of NYC. I would not have had a career in production if I demanded or expected eight hours’ of sleep regularly every night. It simply doesn’t happen in most professions that require hard work.

Jobs have regular hours and clock on and off times. Careers demand more.

For years before I left New York, I lived in a state of perpetual exhaustion. I got a lot done. I had a great time.

I’m older now, and my body requires different things. I hear a rumor that if I live to be REALLY old, I’ll sleep even less. We’ll see.

But for now, when I have “tired brain” there are a few things that get me back on track and help me get it done:

–eat properly. Often, if I’m fading, it’s because I didn’t stop for a meal, or stop for the RIGHT meal. When I was doing eight shows a week on Broadway, flipping people in and out of clothes, I ate constantly, and I ate a lot of carbs. Now that I sit for many more hours a day, I lower the carbs and up the vegetables. If I really need to focus, I eat protein.

–switch tasks. If there’s something else I can knock off quickly without too much brain power or research, I’ll stop the task on which I’m fading and switch to the other one. Finishing the shorter tasks gives me the energy and motivation to tackle the bigger one.

–do the thing you like least first. Once it’s out of the way, there’s less tension and dread over everything else.

–take a shower. I get many of my best ideas in the shower. When I’m having major plot or wording problems, I’m so clean I squeak.

–Do something physical. I prefer yoga, or taking a walk, but do whatever activity invigorates you. Friends of mine use swimming as their go-to energizer.

–Meditate. When you “just sit” and focus on your breath, the murk in your brain clears up and problems solved.

–when you’re actually sick, take time off and get well. There’s a difference between “I’m sick” meaning “I don’t want to do this” and “I’m sick” meaning there’s actually something wrong. When it’s the latter, stop sooner rather than later, focus on getting well, and then you won’t drag out your illness with relapses.

–Schedule regular “well days.” No matter how busy your schedule, book in regular time to do something you think is fun, that is only a “want to” instead of a “have to.” When you take the time to refresh the creative well, you’ll be surprised how much more productive you are.

When I worked in theatre, we had the phrase, “You can sleep when you’re dead.”

And when I spent months with a minor league hockey team to research a book, I learned the valuable lesson of “Dig deeper and get it done.”

Namaste.

Ink-Dipped Advice: Working Through Grief

Life hits us all with the unexpected; sometimes the emotion is grief.

Much as we want the world to stop while we grieve, it doesn’t, so we have to learn to balance our needs with our responsibilities. Because we will never be hit with grief when it’s “convenient.”

At the same time, we have to deal with our feelings, or they will come back to destroy us at an even worse time.

This statue captures how I’ve been feeling lately. Frankly, I find it more helpful than the Kubler-Ross model.

But then, I believe art is one of the best ways to express, share, and heal.

I have two ways to deal with grief — I’m either immobilized or I bury myself in my work. Since I never know which mode will strike, I do the following to try to keep things balanced:

–Acknowledge that I’m grieving. To myself and to others. I don’t want anyone to think I’m “mad at them” when, in reality, I’m trying to handle my own emotions.

–Rearrange my schedule. If I know I’m going to need time off (whether it’s to provide care, comfort, help in arrangements, attend a funeral, etc), I rearrange my schedule. I tell the people to whom I have responsibilities what’s going on. I finish what I can/have to. I ask for extended deadlines when necessary. I hand off work where appropriate.

–What I don’t do is simply disappear without a word and not do anything. I communicate. I build myself a space where I can grieve. Time and space that I can inhabit without causing difficulties for those around me or harm to friends and colleagues. Because, as much as my grief is MINE, the entire world and the entire process is not just about ME. The entire world does not stop, even when you feel your world has stopped.

–I accept that while the rituals happen within a finite time, the sense of loss and the recovery is a process. There will be good days and awful days. I must acknowledge, honor, and deal with my feelings while still being fair to those around me. That’s not always easy. Again, communicate. “I need this time.” “I need a few more days.” “I’m going to finish X, and then I need Y time before I can take on something else.” I build in more time to do things I know will help me heal, and work harder not to take out fluctuating emotions on others.

–I accept that people may say the wrong thing, but most of them are doing the best they can. Grief can terrify the bystander. It brings their own fears and mortality into focus. I doubt most people who put their foot in their mouths all the way up to the knee and chew intend to cause more pain. They’re doing the best they can in the only way they can. Even if it’s in a way I can’t or don’t want to deal with, I attempt to accept it with graciousness and then vent or purge any pain or discomfort in my own time and space.

-I hold my boundaries. In spite of the above, some will try to turn your grief to their advantage. I don’t allow it. If they are persistent, then, yes, I break the above suggestion and speak up.

–It always finds a way into the work, in surprising and positive ways. I don’t necessarily sit down and state that I’m exploring grief in x play or y novel. But it often works out that way. And I learn something I wouldn’t have otherwise known, and can apply it the next time I’m grieving or working. My best work often comes from deep pain or deep joy.

–Self-care does not mean inflicting harm on others. Too often, people forget that. You can take care of yourself without harming someone else. They might be inconvenienced; they might hem and haw and try to make you feel guilty. Don’t.

–Don’t be afraid or ashamed to ask for help if you remain overwhelmed. There are grief professionals, healers, energy workers. Find someone with whom you can work to heal. Because surviving the process takes work.

Remember, it’s a process. Eventually, instead of the pain and the loss as central, the joy from before the loss will take place of pride again — if you let it.

Blessings to you all.

Ink-Dipped Advice: The Right to Love Your Job

 

I say this often, and figured it was about time an entire post was devoted to it:

Loving your job does not mean you forfeit the right to make a living at it.

Let’s break this down. For most of us who work in creative arenas, unless we are famous, we spend a great deal of time being asked when we’ll get a “real job.”

Being creative IS a real job. It’s a demanding one. Most of us work nights, weekends, holidays, because we CREATE others’ leisure activities.

I used to try to “educate” those who try to demean what I do for a living. Then, I realized that it’s not that they’re ignorant; it’s that they resent that I love what I do. So now, when someone asks that, I usually respond with something flippant or snarky. My subtext is always, “when you get a brain” but I don’t always say that.

How many people do you know, outside of the creative realms, who love what they do?

I’m always delighted when I meet a lawyer who loves lawyering or an accountant who loves taking care of the books, or a mechanic who loves fixing cars. Because that means I don’t have to learn more than the basics, and I can trust that individual, who loves the job, to do a good one. I can hire that individual, for a fair day’s pay to do a fair day’s work, and I don’t have to worry about it.

But most people I know don’t love their jobs. It’s something to pay the bills. Not only do they dislike their jobs and resent them, they are angry at anyone else who loves their job.

Being a creative person and committing to make a living doing what I love is a risk. It requires commitment. It doesn’t mean that I “don’t have responsibilities.” I have PLENTY of responsibilities to my family, etc. I am the breadwinner. It’s up to me to keep everything going. To point at me and claim I don’t have responsibilities because my family structure is different than someone else’s is not a valid argument.

For someone to say they “would” do something else if they “had time” or “didn’t have responsibilities” is simply a cop-out on their part. We all HAVE the same amount of hours in the day. How we choose to use them defines us. We prioritize. We make time for what matters. If we allow others to shape all of our time, that’s not on them, that’s on us.

If we are trapped in jobs we don’t like, then it is up to us to sock away as much as possible while we look for a job we like better that pays better. So many of us have to live paycheck to paycheck that it’s a challenge. We all know people who are working two or three jobs just to get by. Sometimes it’s us. We do what we need to do. But ANY job that is out of our creative work is only to support the work itself. As soon as you land something better and in your creative line, you take that opportunity and leave the lesser one. Too often, we remain trapped in a bad situation because it’s the devil we know.

Life will always change. Make sure YOU make the decisions, and they’re not made for you.

On top of that, REFUSE to do the work you love for those who don’t respect the WORK it takes to do what you do and won’t pay a fair wage. Especially in the arts.

I don’t have the patience for people who try to punish me because I love my job and they hate theirs. That is on THEM – the refusal to get out of being stuck.

When someone tells you they are giving you a “great opportunity” – chances are it’s great for them and not so great for you.

Do some research. If it’s a job with a company, check with salary.com to find the median range for the position. If it’s a freelance gig, do some research with other freelancers, the Freelance Union, and places like Writers Market, who, in their print edition, have a list of standard rate ranges.

Put together your quote from that. Give yourself some wiggle room. Decide what your bottom number is AND DON’T GO BELOW IT.

It is often better to not take the gig than to take it for content mill rates.

If you keep getting lowballed and accepting that, then you’ll get the reputation for being the “cheap choice” rather than the “most creative” choice.

Another trap freelancers and creatives often fall into – the self-deprecating comments. Undervaluing ourselves in our words. Often, we’re trying not to come across as boastful or arrogant. But, in reality, we are telling those to whom we speak that we don’t value what we do, so they shouldn’t, either.

When you’re in a meeting or a networking event, frame what you do and how you describe yourself in positive, active terms. No negatives. No passive or qualifiers. Positive verbs. Don’t make claims on which you can’t deliver, but keep your phrasing positives.

If you don’t expect and demand respect for your work, no one else will, either.

When we do work we love, our lives are better. When we do work we love, the work itself is better. When I’m excited about a project — whether it’s writing a play or researching my next novel or planning a marketing campaign for one of my clients — the excitement reflects in the work.

The work is stronger and better. The excitement I feel as I work on it, that energy, is absorbed by the words themselves. Good marketing people can communicate the energy of their projects to engage, enchant, and enlarge their audience.

Great marketing people are also excited by the work itself.

It’s a very specific talent to form words and images into engaging, sensory content, to be able to ignite energy and excitement, turning the two-dimensional form of a page or a screen into the three dimensions and beyond of imaginations.

We deserve to be paid — and paid well — for doing so.

Loving our jobs makes us BETTER at them. Which means we are worth MORE than, not less than, someone who does not.

Don’t settle.

Ink-Dipped Advice: Bill For Phone Time — Why Everyone Wins

 

I loathe the phone. I have a rare condition called hyperacussis, which means I am hyper-sensitive to certain sounds. Some sounds (like leaf blowers) can trigger a heart arrhythmia, and, in the right circumstances, a heart attack. Other sounds make bruises appear. No matter how upscale, there are certain sounds involved with phone technology that feel like someone jabs knitting needles through my ears. It can take a couple of hours to recover from a five minute call.

There are more reasons I loathe the phone. People deny what they said in a phone conversation. “That’s not what I said” or, even more irritating, “That’s not what I meant.” Words matter. Use the right ones. Understand what you’re saying and say what you mean.

Which is why I write a memo after any forced phone conversation going over what was discussed. And stating that if I do not hear to the contrary within two business days, I will move forward on what we discussed, as written in the follow-up memo AND contract.

Most of all, I resent the time phone calls take. There is no “good time” for me to be on the phone. Any phone time interferes with my writing time and creative process. By “my” writing time, I don’t just mean working on novels or plays. I mean the uninterrupted creative writing time I need in order to deliver my best work for the client. That best work that the client DESERVES.

A “quick” phone call (and they never are) can derail creativity for the rest of the day. I only accept phone calls by appointment. So, when I am forced to schedule phone time, I do it during my least creative times of the day. And I have to build the recovery time into the day (that is not billed). Also, I’ve yet to have a business-related call of more than 90 seconds that wasn’t a waste of MY time, or that couldn’t be handled more efficiently in an email. It’s the caller liking the sound of his own voice and wanting someone to applaud as he works out whatever he wants to work out.

Don’t get me wrong — I’m all for brainstorming. But I’d rather do it in person. Or via email. Body language, tone, and environment are important to a successful brainstorming session. It’s not an effective use of time to brainstorm on the phone while typing a letter on the computer and interrupting as people wander in and out of the office. It’s wasteful of time and energy for everyone involved.

Both in-person and on-the-phone brainstorming sessions are billable hours, as far as I am concerned. It is time out of my workday that is devoted to the client and the client’s needs. Which is fine. That’s why I work with clients. To meet their needs. But that time needs to be scheduled, respected, AND PAID.

When it is, and when the uninterrupted time I need to create excellent material for my clients is respected, the client is the one who wins.

I can’t tell you how often I hear from my fellow freelancers about how frustrated they are by constant phone interruptions. How it makes it impossible for them to get the work done on time, how it negatively affects the quality of the work, and how much time they lose from their workday.

I tell them to bill for the time. Or to schedule specific times for phone consultations.

“Oh, I can’t do that! My clients expect to reach me by phone!”

Why?

Because you’ve allowed that expectation.

A lot of freelancers offer an initial free half hour phone consultation to generate new business. I’ve never found that resulted in booking more paid business. In fact, I’ve attended conferences where participants boast on how many free phone consults they do, and all the free information they gather, never having to pay anyone for their time. I also no longer do coaching sessions via phone. I do them either in person or via email. Occasionally, I’ll use Skype, but under specific conditions. Too often, the person on the other end of the phone is invested in the Myth of Multi-Tasking and is doing six other things while on the phone. None of them are being done well, and the consultation is a waste of everyone’s time.

Set it out in the contract. If you want to give them X amount of free phone time, go ahead. But otherwise, state in the contract that you charge X dollars for X minutes of phone time.

I charge in 15-minute increments, like a lawyer, and state that appointments for calls must be made in advance. I send an invoice immediately after the conversation, and expect payment by the end of that business day via PayPal. Anything else, send an email. During business hours, I’m quick to respond.

Clients don’t believe I will actually adhere to the policy and hold the boundary. But I do.

That is why a thorough contract is so important.

It has cut down on unnecessary phone time, because they don’t want to pay for it, and they learn pretty fast that yammering on about nothing costs them money. The result is more focused time when we are on the phone, and my clients get a faster turnaround time with higher quality work. So it benefits THEM in the long run, even though it’s a different process than the way they’re used to working.

Some people adore doing the bulk of their business dealings on the phone. If so, good for you. Unless that time is built into your project or hourly rate, though, I suggest billing separately for phone time.

I found it makes a huge positive difference in both productivity and quality.

Which means my clients are happy.

And we all win.